Refund Policy
This policy explains when refunds may be available for purchases made on veritasgateways.com.
Digital “Training + Certificate” items are typically final sale once access is granted or certificate is issued.
1) General Principles
- Most products are delivered digitally in your Dashboard immediately after payment.
- Due to the nature of digital goods, refunds are limited to specific cases described below.
2) Eligible Refund Scenarios
- Duplicate charge — accidentally charged more than once for the same order.
- Technical failure — you paid but did not receive access due to a verified platform error.
- Unauthorized transaction — supported by evidence from your payment provider.
3) Non-Refundable Cases
- Change of mind after access to digital materials has been delivered.
- Certificate already issued in your name.
- Violations of Terms or abusive use.
4) How to Request a Refund
- Contact us at support@veritasgateways.com.
- Include order number, payment proof, and a brief description of the issue.
- We may ask for additional information to validate the request.
5) Processing Time
Approved refunds are generally processed within 5–10 business days to the original payment method. Timing may vary based on your bank or card issuer.
6) Local Regulations
Where consumer laws provide mandatory rights, we will honor such rights. This Policy does not limit statutory protections.
7) Contact
Email: support@veritasgateways.com